• Participation in a new system functionality development: functional and non-functional requirements collection, business processes description. • Interaction with stakeholders, internal customers, system users. • Collaboration with development teams, algorithms and solutions design. • Software Requirements Specification: objects, UseCase, diagrams, mockups. • Support for developers and testers during the full project life cycle. • Demonstration and user training materials creation.

• Data verification, analysis, and visualization for Business Intelligence (BI) and Quality Control global teams in Mars Company. Quarterly and annual reporting for quality standards implementation process at the company's factories around the world. • Creating user documentation, manuals and video guides for BI applications and tools (Mars). • Preparing content for various projects in the areas of Education, Art and Corporate Social Responsibility. Material arrangement, text writing, translation and editing. Key results: • Prompt response to customer requirements in terms of work standards and IT solutions. • Documented reporting processes (Mars), which decreased the time costs and reduced the number of errors to a minimum.

• Managing the corporate knowledge base in order to keep it up-to-date: assessment of the existing documentation, developing of the proper database structure, document templates, and update procedure. • Developing documents: architectural, project, technical documentation; user manuals; internal documents that regulate company operations. • Users’ requests analyzing and processing. Problem solving, providing users’ support, drawing up specifications for developers. • Resolving complex cases related to several systems and involving 3d parties (clients and partners). • Training materials preparation and composing the training program for the employees. Key results: • Audited the data dictionary (MySQL). In a short time, I’ve made to update the data that had been capturing for several years, gathered information about dozens of new tables and hundreds of fields from different sources. Implemented a regular updating process for that document. • Led the investigation and resolving process for the data discrepancy issue, which was the longtime source of financial losses. To do this, I’ve analyzed the process of data transferring, suggested a list of hypotheses and methods for its verification, managed communications and documentation throughout the process.

• Supporting a set of business applications (~10) for customer service, finance, sales, HR, operations. Managing continuous improvement process and resolving current issues in collaboration with key users, business stakeholders, global IT teams and external vendors. • End-user effectiveness. Managing user feedback and IT training processes for more than 2500 users (15 business sites in 10 different time zones) through analyzing user feedbacks and needs, action plan development and follow up. Writing manuals, tutorials, hints, and tips for users. Prepared and ran about 50 training sessions. • Internal promotion of IT services. Running of IT Account Management intranet site: content managing, site administrating, writing and editing. • Project management in applications deployment area. Gathering business requirements, collaboration with developers, organizing a testing process, writing project documentation align Mars PM Standards. Key results: • Invented a new technical solution for an essential project. Project was aimed to establish new interfaces between two business critical systems. It was suspended for several months due to lack of a solution for the technical issue. • Launched and executed 4 ‘IT weeks’ for end users including 50 training sessions for about 500 participants on 4 sites. • Increased response rate for regular users’ feedback survey from 18% to 28% using a creative approach.

• Providing day-to-day support to the Regional Sales Department (~70 people) in the areas of administration, communication, coordination of sales support materials supply processes. Assisting Sales Team remotely, assuring necessary analytical support for planning and controlling checkpoint results to achieve team department goals. Planning and control of Regional budget. Key results: • Suggested complete reporting system, which was applied in many regions. Some of the reports were implemented into official monitoring system software in CIS. • Prepared launch and conducted a project of providing sales force with POSmaterials in close cooperation with sales managers and Commercial department.

07/2002 – 07/2003 Personal Assistant for CEO • Managing CEO working schedule and organization of business meetings for management team. Facilitation and follow up of decisions made at management team meetings and controlling their execution. Internal communication and HR support. Key results: • Developed & regularly updated the database of documents regulating company operations: job descriptions, procedures, instructions etc. 02/2001 – 07/2002 Office-manager • Administrative support of business activities in 4 offices (more than 500 employees).

Faculty of Mechanics and Mathematics, Applied Mathematics and Informatics